Terms and Conditions

Avo is made by Firo Factory LLC, a Wyoming limited liability company. In this document, “we”, “us” and “our” mean that company. “You” means the person using the app. “Avo” means the app, your account, and everything the app does for you.

You can reach us at legal@avoapp.food.

These terms are the agreement between you and us. By making an account or using Avo, you agree to them. If you do not agree, do not use Avo.

Our Privacy Policy explains what we collect and what we do with it. It is part of this agreement, and worth reading before you take your first photo.

You must be 16 or older to use Avo. Avo is not made for children, we do not knowingly collect anything from them, and if we find out we have, we delete it. If you are a parent or guardian and think your child has an account, write to us and we will remove it.

Avo is for your own personal use. You may not use it to advise other people, to run a service for them, or on behalf of a business, without our written permission.

You must be able to enter into a contract where you live, and you must not be barred from using Avo under any law that applies to you.

You sign in with Google or with Apple. We never see or store a password for you — those companies do the sign-in and tell us it was you.

You are responsible for whatever happens under your account, so keep that Google or Apple account secure. Tell us at legal@avoapp.food if you think somebody else has used yours.

One account per person. Do not share an account, and do not make one for somebody else.

You can close your account at any time, from inside the app. When you do, we delete your profile, your meals and your photos. Some records are kept longer where the law requires it, or in backups that expire on their own schedule; the Privacy Policy says which and for how long. You can also ask us for a copy of your data before you go.

Closing your account is not the same as cancelling your subscription. See §8 — you have to do that in the store you bought it from.

This is the most important section in this document, along with §5. Please read both.

You take a photo of a meal, or describe it by typing or speaking. Avo sends that to an artificial-intelligence model, which names the foods it thinks it can see, guesses how much of each one there is, and hands back calories, macronutrients, micronutrients, and a quality score for the meal and for the foods in it.

Every one of those numbers is an estimate. None of them is a measurement.

That is not modesty, it is how the thing works, and the reasons are worth spelling out:

• A photograph is flat. Portion sizes are guessed from it, and a guess about weight is the largest source of error in everything downstream.
• What is not visible is not counted well. Oil in the pan, sugar in the sauce, butter under the fish — the model infers these when it can and misses them when it cannot.
• Two photos of the same plate can produce two different answers.
• Where Avo matches a food to a public nutrition database, those figures describe a typical example of that food. They do not describe the one in front of you, which was grown, stored and cooked differently.
• The quality scores are our own method, applied to estimated inputs. They are a considered opinion about food, published in our documentation, not a fact about your body.

So: we do not promise that any number Avo shows you is accurate, complete, current, or right for you. Check anything that matters against a label, a scale, or a professional.

Avo is a general wellness and nutrition app. It is not a medical device. It does not diagnose, treat, cure, prevent or manage any disease or condition, including diabetes.

Do not use Avo to make any decision about your medical care. In particular, do not use its numbers to work out an insulin dose, to change any medication, or to decide anything your doctor has told you to decide a different way.

Using Avo does not create any relationship between you and a doctor, a dietitian or any other health professional. Nothing in the app is a diagnosis, a prescription or a treatment plan.

If you have a health condition, are pregnant or breastfeeding, take medication, or have any question at all about your diet, talk to a qualified professional before you change anything. If you think you are having a medical emergency, stop reading and call your local emergency number.

Your content stays yours. Your photos, your meal notes and your profile all belong to you. We do not claim ownership of any of it.

To run Avo for you at all, we need your permission to handle it. So you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, transmit and process your content — including sending your photos and meal descriptions to an outside artificial-intelligence service, to be read — for these purposes and no others:

• producing your estimates and scores, and showing them back to you;
• storing your meals so you can look at them later;
• sharing a meal when you choose to share it (§7);
• keeping the service running, secure and backed up, and fixing it when it breaks.

We do not sell your content. We do not use it to advertise to you. This licence ends when you delete the content or close your account, except for backups, which expire on their own schedule.

Your food photos leave your phone. They are made smaller and sent to an outside artificial-intelligence service to be read. There is no version of Avo that works without this — it is how the estimate is produced, not an extra we could switch off. Our Privacy Policy says who that provider is if you ask, what it may do with your photos, whether they are used to train anything, and where in the world they go. Read it before you take your first photo.

You promise that you have the right to upload what you upload. Do not photograph other people, do not upload anything that belongs to somebody else, and do not upload anything unlawful.

Avo can turn one of your meals into a picture you can send to anyone, through any app you like. The picture carries a code. Anyone who has the picture can scan that code in Avo and open the meal exactly as you logged it.

Two things follow, and you should know both before you send one:

• Sharing is publishing. Once the picture is out, you cannot control where it goes or who opens it. Treat it like any other photo you send.
• A share lasts 14 days. After that we delete the shared copy and its photo, and the code stops working. The original meal stays in your own history.

The code identifies the share, not you. It does not carry your name, your email or your account. What the picture shows is what you can see on it.

Avo is a paid app. Making an account does not give you access to it; a subscription does.

The plans. There is a monthly plan and a yearly plan. The yearly plan may come with a free trial. The app always shows you the current price in your own currency, and the length of any trial, on the screen where you buy — those figures come from the store, not from us, and the screen is the authority, not this document.

Who takes your money. You buy through Apple’s App Store or through Google Play, never from us. They take the payment, they hold your payment details, and their terms cover the transaction itself. We never see your card.

It renews by itself. A subscription renews automatically at the end of every period, and your account is charged, until you cancel it. A free trial turns into a paid subscription automatically at the end of the trial unless you cancel before it ends.

How to cancel. In your App Store or Google Play subscription settings. Only you can do it there — we cannot cancel a subscription for you, and neither deleting the app nor closing your Avo account cancels one. Cancelling stops the next charge; you keep access until the period you have already paid for runs out.

Refunds are handled by the store you bought from, under its own policy. We cannot issue them. If you are a consumer, this does not affect any refund or cancellation right you have under the law where you live.

Prices can change. Where a change would raise what you pay, the store tells you and asks you to agree before it charges you the new amount. If you do not agree, cancel before the next renewal.

Do not:

• upload photos of other people without their permission, or any content you do not have the right to send us;
• use Avo to give anyone else medical or dietary advice, or resell, redistribute or republish what it produces as a nutrition service of your own;
• get around, disable or interfere with the subscription check, or use Avo without a valid subscription;
• automate the app, script it, scrape it, or send it estimate requests in bulk — every estimate is a real, paid call to an AI provider, and one account’s ordinary use is what a subscription buys;
• copy, extract or re-publish the food database, the scoring methods, or any other part of Avo;
• reverse-engineer, decompile or disassemble the app, except where the law says you may;
• probe, overload, attack or otherwise interfere with the service, or try to reach another person’s account or data;
• pretend to be someone else, or use Avo for anything unlawful.

We own Avo — the app, its design, its text, the brand, and the methods behind the Meal Quality Score and the Food Quality Score. You get a limited, personal, non-transferable, revocable licence to use Avo on devices you own or control, for as long as these terms are in force and your subscription is active. That is the only right you get. Everything else stays ours.

“Avo”, our logo and our brand are ours. Do not use them without our written permission.

Food data

Where Avo matches a food to a nutrition database, those figures come from USDA FoodData Central, fdc.nal.usda.gov, which the United States Department of Agriculture places in the public domain. It asks nothing of us in return. We name it because you should know where a number came from, not because we are required to.

Avo does not run on its own. Other companies host it, sign you in, take your payment, tell us when it crashes — and one of them reads your photos.

Your food photos and meal descriptions go to an outside artificial-intelligence service, which is the thing that actually produces your estimate. We call that out here rather than leaving it in a list, because it is the part people do not expect and because §6 is where you give us permission for it. There is no version of Avo that works without it. We will tell you which company it is if you write and ask — the address is in §20.

The others are ordinary suppliers, and we use them for: hosting, databases and photo storage; signing you in; keeping track of whether your subscription is active; collecting crash reports; and measuring which parts of the app get used. Our Privacy Policy names every one of them, says what each receives and where in the world it is. That is the document we keep current when one of them changes, so it is the one to read.

Two things follow from relying on other companies at all:

• They are not parties to this agreement. You get no contract with them through us, and we get none with you through them. The exception is the app store you downloaded Avo from: it has its own terms, and those apply to you directly.
• We do not control whether they are working. An outage at any of them can stop part of Avo from working, which is part of why §14 promises you no particular level of service.

We can change Avo: add features, change them, and remove them. Where a change takes away something you paid for, we will tell you.

We can suspend or close your account if you break these terms, if we have to for legal reasons, or if what you are doing puts the service or other users at risk. Where we reasonably can, we will tell you first and say why. If we close your account for no good reason and you have paid for time you did not get, ask the store for a refund of the unused part.

You can leave whenever you like: cancel the subscription in the store, and close the account in the app.

We may also stop offering Avo altogether. If we do, we will give reasonable notice so you can get your data out first.

Sections 4, 5, 10, 14, 15, 16 and 17 survive the end of this agreement.

We can update these terms. When we do, we change the date at the top.

If a change matters — anything about money, about your rights, or about what we do with your data — we will tell you in the app or by email before it takes effect. If you keep using Avo after that, you accept the new terms. If you do not want them, close your account.

Avo is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not promise that Avo will be uninterrupted or error-free, that its estimates or scores will be accurate, or that using it will produce any particular result for your health, your weight, or anything else about you.

If you are a consumer, you have rights under the law where you live that this section cannot take away. Nothing here limits them.

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or lost opportunities.
• We are not liable for any loss or harm that follows from relying on Avo’s estimates, scores or suggestions, including any effect on your health. This is what §4 and §5 are for: Avo estimates, and the decisions are yours and your doctor’s.
• Our total liability to you for everything arising out of Avo is limited to what you paid us in the twelve months before the claim.

Nothing in this document excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under consumer protection law that applies to you.

If someone brings a claim against us because of something you uploaded, or because you broke these terms or the law, you agree to cover the reasonable costs of dealing with it. This does not apply where the law where you live says a consumer cannot be asked to give such an undertaking.

These terms are governed by the law of the State of Wyoming, USA, without regard to its conflict-of-law rules, and disputes go to the state and federal courts of the State of Wyoming.

If you are a consumer, this does not take away the protection of the mandatory rules of the country you live in, and you may be able to bring proceedings there instead.

Before going to court, please write to us at legal@avoapp.food. Most things are faster to fix that way.

These terms apply on top of everything else in this document when you downloaded Avo from Apple’s App Store.

• This agreement is between you and us only. Apple is not a party to it, and we alone are responsible for Avo and everything in it.
• Your licence to use Avo is a non-transferable licence to run it on Apple-branded products that you own or control, as the App Store Terms of Service allow, including through Family Sharing where that applies.
• Apple has no obligation to provide any maintenance or support for Avo. We do — see §20.
• We, not Apple, are responsible for any product warranty, whether expressed or implied by law. If Avo fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund what you paid for the app. To the maximum extent the law allows, Apple has no other warranty obligation of any kind, and anything else arising from a failure to meet a warranty is ours to answer for.
• We, not Apple, are responsible for dealing with any claim you or a third party makes about Avo, including product liability claims, any claim that Avo fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar law.
• If anyone claims that Avo, or your having and using it, infringes their intellectual property, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not in a country subject to a United States Government embargo or designated by the United States Government as a “terrorist supporting” country, and that you are not on any United States Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use Avo.
• Apple and Apple’s subsidiaries are third-party beneficiaries of this agreement, and Apple has the right to enforce it against you.

The whole agreement. These terms and the Privacy Policy are the entire agreement between you and us about Avo, and replace anything said before.

If one part fails. If any part of this document turns out to be unenforceable, the rest of it still stands.

Not enforcing something is not giving it up. If we do not enforce a right straight away, we have not waived it.

Transfers. We may transfer this agreement to another company, for example if our business is sold; your rights are not reduced by that. You may not transfer it to anyone.

Third parties. Nobody other than you and us has rights under this agreement, except Apple under §18.

Language. This document was written in English, and the English version governs.

Firo Factory LLC
legal@avoapp.food

We answer support questions at that address, and it is also the address for anything in §17. Apple and Google do not provide support for Avo.